HP LaserJet Pro M201n menu access is disabled

[dmitche]

Dear support,

Applying new Network security parameters (802.1xx security) via WEB=access, I somehow blocked the printer and cannot access it any more. I even cannot ping it!

I started to search for COLD RESET, but didnt find any info except reset from priter screen menu.

But the printer menu is locked (secured) and I can only see "menu access is disabled" when trying to enter System Setup.

Could you please help me?

[Gemini02 · Accepted solution]

Hi @dmitche,

Thanks for reaching out to the forums! I understand that you need to reset the printer. I would be happy to help you. 

I can provide the reset for you in the PM to try.
In the forum beside your handle name just click on the envelope 
to view it.
 

If the issue is resolved and you appreciate my help, please click the "Accept as Solution" button and the "Thumbs Up". Let me know how you make out. Cheers!

[dmitche]

Dear Gemini02,

I successfully proceeded the reset, thank you for solution!

[Gemini02]

Thanks for letting me know that worked @dmitche.

{Happy Dance :)}

Have a wonderful day!

[Rethka]

Hello there,
I'm having the same problem - could you possibly message me the solution? I've not had much luck with responses on the forum so far 😑
Thank you

[dmitche]

This will Reset the printer back factory settings. 

1. Turn the printer off.

2. Press and hold CANCEL and the right arrow buttons at the same time while powering on printer.
3. Continue to hold down buttons until the control panel display reads PERMANENT STORAGE INIT.
4. Release the buttons. Printer will return to Ready automatically.

[Rethka]

dmitche, thank you.
The advice you gave me was correct.
I am able to access menus that were previously disabled.

I hope I can connect it to my laptop - I'm not having much luck yet.
THANK YOU AGAIN!

[I21]

I have same issue can you send me solution please

[Rethka]

This will Reset the printer back factory settings.

1. Turn the printer off.
2. Press and hold CANCEL and the right arrow buttons at the same time while powering on printer.
3. Continue to hold down buttons until the control panel display reads PERMANENT STORAGE INIT.
4. Release the buttons. Printer will return to Ready automatically.