HP LaserJet Pro MFP M127-M128: SCANNER function is NOT working

[Maffi]

The scanner function stop working

I have removed the application of HP printers

Downloaded "latest" sw version from HP site

In the Device and Printers 2 icon are showing: HP LaserJet Pro MFP M127-M128 PCLmS and HP LaserJet Pro MFP M127-M128 PCLmS  (Copy 1)

Automatically defaults to the "Copy 1" if I delete the copy icon - the printer doesn't work at all 

I set the Copy 1 as Default - I can print BUT I can't scan

If I run HP application “HP Print and Scan Doctor” automatically selects the Copy 1 (I was originally wireless – but for troubleshooting purposes I am connect via USB: the test for the printes passed BUT the test for the scanner (selected Fix scanner) STOPS in RED at Windows (WIA) Scan if I select in the same window Continue – changes to orange the same button then I get Red the boton: HP Twain Scan (it keeps a message stating the “The Scan process is cancelled by the user” of course I have done NOTHING!  Then I select CONTINUE and gets to the last button “HP Scan”it is in green.

I get the message: Everyting checks okay with your scanner (except for the tests you choose to skip).  Funny I did NOT chose to skip – it was my only option of your SW??????

Then the message below.... If you would like to perform a test scan to verify everything is working correctly, click “Test Scan”

I selected Test Scan and tatataan NOTHING happens NOTHING at all!

I gues the Doctor application is not accurate!

By the way I deactivated my firewall application so NO – Kaspersky support team has worked for 6 days in this issue. It is NOT Kaspersky BTW no time to take the survey)

Then my final possible solution – Run “HP_M127_128_FW_Update” as suggested at your site

I get the message Problem found – oh the printer is ON, is connected (I can print) No error message.

Anybody can provide the CORRECT solution in this place

Thanks in advance

Maffi

[sandytechy20]

@Maffi

Welcome to HP forums, I see that you are getting scanner issue.

• Open the scanner lid, initiate scanning and check if the scanner light is lit up and moving across the scanner glass?

Meanwhile, power reset the printer

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet without any surge protector and printer.
6. Turn on the printer.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos.

Cheers.

[Maffi]

Sandy

Did you took the time to read all the steps that I have performed - troubleshooting the issue?

Is your suggestion for real?

Just look at the next possible solution

Maffi

[Maffi]

If you are an employee, you should have replied already with a more smart solution once I told you that Turn on-off was a real joke

Still waiting for a solution

This is wahat I got

Be alert for fraudulent messages
Be alert for scammers who may be posing as HP support representatives. Only call numbers from people who have a label next to their screen name. If you think you have received a fake HP Support message, please report it to us by clicking on the blue "Report Inappropriate Content" button above the message in the Private Message portion of the Community. Thank you!

So Sandy where is your label next to your "screen name"?

[Maffi]

This Forum was of NOT help at all

HP Support was of NOT help at all

You send a question and the only answer was turn off-on?

They send you an email Congratulations your now a goldern student - what a joke

I was not looking for title thjat are absolutely FAKE - that is not a Customer service correct approach

HP product is not good at all - a total pain

Good bye HP

I am going Cannon!

Waiting for my NEW printer system that I know will work

as for HP - I will be one of those people that will tell that you are a piece of garbage

[sandytechy20]

@Maffi

I see that you were interacting with @DavidSMP. I'd like to help.

Thanks for writing back to us.

I appreciate your time and effort.

I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

Cheers.