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JeanYves Honor Student
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HP LaserJet Professional M1212nf MFP not appearing in HP Easy Scan app for MAC

macOS 10.13 High Sierra

HP LaserJet Professional M1212nf MFP not appearing in HP Easy Scan app for MAC, I have updated the printer firmware and then deleted the printer from my authorized printers.  I have now re-added the printer and deleted the HP Scan app and re installed it.  After reseting the wifi router to complete this process HP easy scan still will cannot locate my HP LaserJet Professional M1212nf MFP.  

 

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HP Support Agent
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HP LaserJet Professional M1212nf MFP not appearing in HP Easy Scan app for MAC

@JeanYves, Welcome to HP Support Community!

 

Open the Applications folder in the Finder (if it doesn’t appear in the sidebar, go to the Menu Bar, open the “Go” menu, and select Applications in the list), search for HP Easy Scan application by typing its name in the search field, and then drag it to the Trash (in the dock). And then empty the trash.

 

Now, download and install the HP Easy Scan from here

 

Alternatively, try using the HP Smart App to scan. Refer to this document HP Printers - Using the HP Smart App (Mac) for help.

 

Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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JeanYves Honor Student
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HP LaserJet Professional M1212nf MFP not appearing in HP Easy Scan app for MAC

Hello @Tej1602

 

Best I can do after following the instructions is add the device as a printer, HP Easy Scan does not locate the device.  Even when I go System Preferences/Printer &  Scanners it does not displace the scan button beside the open print queue button

 

When I downloaded the HP Smart App my printer does not appear in the list and downloading the generic app and running advises there is no software for my HP LaserJet Professional M1212nf MFP

 

Please help

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HP LaserJet Professional M1212nf MFP not appearing in HP Easy Scan app for MAC

@JeanYves

 

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign, and then delete the printer.

 

Select printer and click the minus sign

Click the Plus sign, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

 

Select AirPrint from the Use menu

 

Click Add to add the printer to the list.

Try to scan.

 

If the issue persists, Scan with Apple Image Capture-

 

Apple Image Capture comes with macOS and OS X and provides a quick and simple way to scan.

 Apple Image Capture

  1. Place the document or photo print side down on the scanner glass, and then close the scanner lid.

    If your printer has an automatic document feeder (ADF), use it to scan multiple page documents at one time.

       CAUTION: 

    Do not load photos in the ADF.

  2. Open Finder , and then click Go in the top menu bar.

  3. Click Applications, and then double-click Image Capture.

  4. Click your printer name in the Devices or Shared list.

    NOTE: 

    If a Software for this device is not installed message displays after you select your printer, click Install, and then follow the instructions to complete the installation.

  5. Click Show Details at the bottom of the screen.

    A preview of the scan displays, and then change any of the following settings:

    • Scan Mode: Select the scanning bed or automatic document feeder.

    • Kind: Set scan as color, black and white, or optimized for text only documents.

    • Resolution: Higher resolution produces better quality images by using more dots (pixels) per inch. Higher resolution increases the file size of the scan. Use a higher resolution for scans with graphics or items that require the best detail. If you are scanning black and white text, higher resolution is not necessary.

    • Size: Use a standard paper size or select the Use Custom Size option.

    • Scan to: Select the folder you want scans to save to or use the Mail option to attach the scan to an Apple Mail email message.

    • Name: Type a name for the saved scan file.

    • Format: Select the file type for the scan.

      NOTE: 

      To save multiple page documents or multiple images into a single file, select the PDF or TIFF format, and then select the box next to Combine into single document. This feature is only available with these formats.

    • Image Correction: Click the pop-up menu, and then select Manual to display color change options such as brightness and saturation.

  6. Click Scan.

 

Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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