HP Laserjet M225 not responding to copy commands

[zobot257]

Hello. I am an IT Agent for the United States Postal Service, and I'm working with a HP LaserJet M225 MFP Printer that is not responding to commands to copy from the dashboard. What's happening is that when user pushes copy on dashboard, then selects quantity and hits ok, there is no reaction. The printer does not give an error or imply any kind of problems, it simply does not respond. We can still get the same printer to print from a computer via USB or network, and it will print a demo page or a configuration page just fine. This appears by all accounts to be a printer firmware issue, at least to my undereducated eye. Power cycling the printer doesn't fix issue. Researching this, I attempted instructions I found in another HP article: Soft reset instructions I followed: * With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. * Remove USB cable, if present. * Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. * Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer. * Turn on the printer and wait till warm-up period finishes and the printer is idle. This didn't fix issue. I am requesting to be informed how to perform an NVRAM reset on the printer, if possible. Thank you.

[Raj1788]

@zobot257

I suggest you do a Hard Reset on the printer and update the firmware.

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Click here: https://support.hp.com/in-en/product/hp-laserjet-pro-mfp-m225-series/6778491/document/c02919168 for Updating or Upgrading Printer Firmware.

Restart the printer.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thank you for joining the HP Community.

Have a great day!

Cheers:)

[zobot257]

Hello Raj1788! Thank you for a swift response, and I appreciate your provided information!

Since you posted this, I've done both a Hard Reset and updated the firmware as you directed. Neither of these things have fixed the issue, however...

Is it possible to get the instructions for an NVRam Reset PMed to me?

[Raj1788 · Accepted solution]

@zobot257

Appreciate all your time and efforts.

To perform NVRAM reset on the printer.

I have sent you a private message, to reset the printer that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

Have a great day!

[zobot257]

This fixed my issue! Thank you!

[Raj1788]

@zobot257

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution!

Take care now and do have a great week ahead.

:)Cheers:)