HP Laserjet M403 n-dne will not print via Remote Desktop

[daveboulter]

Hi,

I am connecting via a PC using Remote Desktop to another PC. The local PC has three network printers connected. Two work fine, one produces the error below in the Local PC Event Viewer when printing on the Redirected printer on Remote Desktop. Steps in reproducing below:

• RDP to remote server
• Redirected printers show up fine( all drivers have been installed on remote PC)
• Do test print
• Print looks like it went no errors reported. Nothing in Remote PC Event Viewer reported
• Check Event Viewer on local PC and see error below

( I just installed trial version of Fabulatech software and printer working fine, but would prefer not to have to buy the software)

Dr Google, shows a number of errors referencing Rendering on Client Computer switch. This is Off on the Local PC but when I RDP to remote PC and check same on that Redirected printer is shows as still clicked. It is greyed out so cannot change it.

Any ideas?

“The document Remote Desktop Redirected Printer Doc, owned by xxxxx, failed to print on printer HP LaserJet Pro M402-M403 n-dne PCL 6. Try to print the document again, or restart the print spooler.
Data type: RAW. Size of the spool file in bytes: 64852. Number of bytes printed: 64852. Total number of pages in the document: 1. Number of pages printed: 0. Client computer: \xxxxxx. Win32 error code returned by the print processor: 2147500037. Unspecified error”

[daveboulter]

Clearly, this must be too hard!

Any folks from HP on this forum?

/daveb

[ChrisL3]

Same issue here. M402 for in 2 different offices. Other printer in office prints fine. Local printing prints fine but when login to RDP nothing comes out the printer. no errors like what you said. Did you ever find a fix?

[IHeartPrinters]

Same problem as ChrisL3,  M402dn not transfering to RDP session, works OK locally.  Did you get a solution?

[daveboulter]

Hi,

Simple, I installed a Brother printer and it worked straight away.

Redeployed the HP elsewhere in the business.

/daveb

[ChrisL3]

Do you mean that you used a Brother printer driver for the HPm403 printer? or are you just saying you added a "new" brother printer

[daveboulter]

As I said, throw away the HP. Replace it with a Brother. It just works. Honestly the drivers are rubbish!

[ChrisL3]

We all know that other printers work because we have a Ricoh copier and other HP printers in the office that have no issue printing in RDP. If it was my money i would have done that a long time ago. I really wouldn't call this a fix.

[IHeartPrinters]

We (my colleague!)  fixed this.

We used the HP Universal Printer Driver PCL 6 (v6.7.0) x64.  File version 0.3.16299.402.  Installed on both the print server and the terminal server.  Installed the shared printer from the print server on the client.  The installed printer on the client is now visible on the RDP session on the terminal server.

Note that the installed printer on the print server reported a different name to the same driver installed on the terminal server, although they were exactly the same printer driver.  Check the file version to make sure you're using the same driver on both.