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HP Recommended
HP Laserjet MFP 125 nw
Microsoft Windows 10 (64-bit)

Printer is visible on the network and device status is "ready", however from PC doesn't print. 

We can only print the test page internally by connecting to the printer.

We tried to uninstall and reinstall software ad drivers without success. Windows Firewall it's disable, Avast has no restrictions on the printer.

From another PC on the network we can print correctly.

We enclose printer diagnostics, we specify that the problem occurred after updating to windows 10.

We ask for your kind help to solve this item.

HP LaserJet Pro MFP M125nw   192.168.1.12_page-0001.jpgHP LaserJet Pro MFP M125nw   192.168.1.12_page-0002.jpg

3 REPLIES 3
HP Recommended

Change the IP configuration from DHCP to Manual using the current IP address, then set the printer drivers' port options to use the manual IP address on all the computers and not use WSD if that is what they are using. 

HP Recommended

Thank you for the advice.

I've change my PC IP in "static" and printer driver with current IP address "192.168.1.12", port 9100 is open on the router.

however the printer ("ready" status) still doesn't print (see screenshot attached).

Did I wrong configuration? From another PC HP print with WSD driver...

printer 1.pngprinter 2.png

HP Recommended

OK. That all looks good. So now that we've ruled that out, here's probably what is happening:

 

Issue
Print jobs fail after installing Microsoft updates KB4522016 or KB4517211, sometimes causing a remote procedure call (RPC) error.
The updates, which Microsoft issued in September 2019, might cause intermittent print spooler issues that can result in the cancellation or failure of print jobs. The printer spooler failure might cause some apps to close or to generate errors.

 

note: This issue is not HP printer specific and can affect other devices.

 

The following symptoms can occur:
• After clicking Print, the application closes and needs to be reopened.
• The print job appears in the print queue and then hangs.
• The print job appears in the print queue and then disappears.

 

Solution
1. Check to see if Microsoft updates KB4522016 or KB4517211 were installed on the Windows 10 device.
   a. On the Windows 10 device, click the Start button.
   b. Click Settings.
   c. Click Update & Security.
   d. Click View update history.
   e. Check the update history list to see if Microsoft updates KB4522016 or KB4517211 are listed as installed. If Microsoft updates KB4522016 or KB4517211 are installed, go to the next step.

 

2. Install Microsoft update KB4524147, released on October 3, 2019, which includes a solution for this issue. If this does not resolve the issue, see Printer Issues After Updating Windows 10 for more troubleshooting advice.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.