HP Laserjet P1102 in ERROR STATE

[Printerissues18]

Hello, 

I am having a big problem with my HP Laserjet P1102.  It has been giving me an error message/"error state" every time I try to print a document (whether a Word document, google document, from an email, etc.), and it refuses to print.

I have tried with two different laptops and uninstalled and reinstalled the printer on both laptops, but the problem continues. I tried the HP print/scan doctor, but it could not even connect with my printer (though it is plugged in with a USB and powered on).  I've done the Windows 10 troubleshooting as well, all to no avail.

I rely on this printer for my job (teacher), and as we just bought this printer last year, I really don't want to have to throw it out and buy yet another one so soon.

Thank you for your valuable assistance!

[A4Apollo]

Hi! @Printerissues18, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!

I understand when you print from your PC you are getting error HP printer is in an error state.

Don't worry I'd like to help you out.

Did you make any changes to your printer?

Does the issue persist when you make a copy from your printer?

As you mentioned when you print from your PC you are getting error HP printer is in an error state.

Try few steps recommended below.

Try uninstalling the drivers from root level from your PC and install the full feature printer software.

In Windows, search for and open Programs and Features.

Select your HP printer.

Select Uninstall.

In Windows, search for and open Devices and Printers.

In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

Open up the run command with the "Windows Key + R" key combo.

Type printui.exe /s and click OK.

Click on Drivers tab.

Look for HP Printer driver. If you see it click on it and click remove at the bottom.

Select OK.

Select Apply and OK on the Print Server Properties windows.

Close Devices and Printers.

Link to update the full feature printer software.

Also, download and run print and scan doctor on your PC and let me know the results.

Refer this article to know how to run print and scan doctor on your PC.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this works!

Have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[A4Apollo]

@Printerissues18,

We haven't heard from you,

This Post is with reference to the thread you had recently created at HP Forums.

I would like to know if the resolution I had provided worked for you?

Please reply back to your public post as the private message board is not always monitored

If you have any other queries, feel free to reply to Mr.Robot,

And thank you for being a Valuable Member of our HP Family.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as Solution" from the drop-down menu on the upper right corner.

Thank you for posting in the HP Support Forum.

Have a great day!”

[GerryJ10]

No idea why this occurred.