• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎06-05-2019 04:55 AM

HP Recommended
Product: HP LaserJet Pro M402dne

The paper tray was pulled out when someone was replacing the paper

Now the tray won't go back in due to a green flap hanging down that won't go back into its slot

Also ink has started leaking from the cartridge since this happened.

 

I need to know if this is a fixable issue or should I give up and get a new one? 

2 REPLIES 2

‎06-05-2019 06:58 AM

HP Recommended

The duplex tray would be unrelated to the toner issue. As both issues appear at the same time suggests the unit may have been dropped.  Check and make sure that the back panel of printer is seated, also make sure that there is no paper jam above the tray that is hanging down.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



‎06-05-2019 07:00 AM

HP Recommended

Hi

 

I thought it might have been dropped as well, there's no paper hanging down I've opened every compartment and found nothing. I'm thinking the printer got damaged and its cracked something somewhere on the inside. 

 

Thank you for your help though

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.