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‎07-17-2021 06:10 AM

HP Recommended
Product: HP Laserjet Pro M26nw
Operating System: Microsoft Windows 10 in S Mode

I have installed the HP Smart App from the MS Store but when I click the Scan Button it comes back and states "Printer Not Found". It prints fine and it reports various statuses with no problem, it just does not scan.

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1 REPLY 1

‎07-20-2021 10:10 AM

HP Recommended

Hi @adb1779,

 

I'd like to help!

 

I understand you are unable to scan from your printer.

 

To assist better -

  1. What are the error you receive when you try and scan?
  2. How is the printer connected to USB or wireless?

Meanwhile, Try the below suggestions-

 

1)Uninstall HP Smart 

 

2) Try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

3)Reinstall HP Smart

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

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