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‎03-08-2020 06:11 PM

HP Recommended
Product: Laserjet M402dw
Operating System: macOS 10.12 Sierra

Hello, 

I have been having a problem with printing. I was trying to print from my macbook air laptop (2012 version, mac OS Sierra 10.12.16) through an HP Laserjet M402dw printer by use of a cable connecting the printer to the computer. The item I was trying to print was a PDF of a questionnaire. However, the item would not print. Instead, the printer would print a piece of paper that only said:

 

ERROR: undefined

OFFENDING COMMAND: New

STACK: 

/AAAAAD+ *Times

/FontName

 

I tried googling this, but I couldn't seem to find anything on the OFFENDING COMMAND: New problem. I'm wondering what I should do. Thank you!

2 REPLIES 2

‎03-09-2020 12:35 AM

HP Recommended

Likely causes are either a corrupted PDF or the PDF contains a font that your computer or printer do not have and instead of substituting a different font it threw an error.

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‎03-09-2020 12:41 AM - edited ‎03-09-2020 12:47 AM

HP Recommended

It sounds like a Postscript language error.

Some report that the version of Mac OS can be the problem. Upgrading it tends to fix it.

 

Here's a link with some ideas that might help:

https://h30434.www3.hp.com/t5/LaserJet-Printing/Print-problem-quot-Error-undefinedresult-quot-quot-O...

 

Here's another:

https://helpx.adobe.com/x-productkb/global/troubleshoot-postscript-errors.html

 

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