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‎12-07-2018 02:21 AM

HP Recommended
Product: HP Laserjet Pro MFP M227
Operating System: Microsoft Windows 10 (64-bit)

Dear Team,

 

We placed an order for toner cartridge on 26th November and received on 29th Nov. On installation of cartridge on my printer HP Laserjet Pro MFP M227 , I receive an error message " Used or Counterfeit cartridge" on printer as well as on my PC.

Please assist us in resolving this issue.

 

Regards

 

 

IMG_20181207_120329.jpg

 

HP error.png

1 REPLY 1

‎12-08-2018 12:42 PM

HP Recommended

@dkppanaji

 

Thank you for posting on HP Forums, 

Barachiel is at your service. 

 

I Understand you are in need of support,

And to help you out, I'm sending out a Private message with the required information's,

 

Good Luck. 🙂

Barachiel
I am an HP Employee

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