HP Laserjet Pro MFP M277DW Keps losing WIFI Connection

[SteveShrews]

We have recently purchased a HP Laserjet Pro MFP M277DW Printer.

All connedted to WIFI and working fine. Except it keeps losing its connection to the WIFI router.

The router is only 5m  away on opposit side of room.   The only way of re estatblishinmg the WIFI connection is to turn the printer off and back on again. This then works fine for a while then goes again. All other devices on the wireless network are fine and dont drop out.

Any suggestions please ?

Thanks 

[MKazi]

@SteveShrews

Welcome to HP Support Forums. 🙂 I came across your post and would like to help.

I understand that you have an HP Color LaserJet Pro MFP M277dw printer. I read that the printer is connected to the wifi and often loses the connection. YOu have to restart the printer to make it connect to the wifi. All other devices work fine in the network. Fabulous analysis. Spectacular diagnosis of the issue before posting. Kudos to you for that.

I would like to know the following information to assist you better:

• Are you using Windows or Mac? And what version of the operating system are you using?
• Did any software changes or updates happen on the printer after which this issue may have started?

This may happen if the printer loses its IP address from the network. I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

• Disconnect the power cable from the printer while the printer is still ON.
• Disconnect any other cables if connected the printer.
• Press and hold the printer’s power button for 15 seconds.
• The printer should be directly connected to the wall outlet and not to a surge protector.
• Reconnect the power cable to print and the printer should power ON by itself. If the printer doesn’t power ON then please manually power it ON.

Now, please perform the steps as described in detail from this HP article. These steps also help in fixing intermittent connection issues.

I hope this information helps. Keep me posted. Cheers! 🙂

[dcgr]

SteveShrews.  I know it has been a while since you posted this.  I have the same problem.  Did the recommended solution work for you?

[dcgr]

MKazi, Why does it matter which operating system is used to print to this printer?  My M227 is printed to by Windows 10, OSX 10.13.2 (High Sierra) and iOS 9.3.5 (iPhone 4s).  I haven't tried your recommended solution yet.  We just powered off/on the M227 and it will work fine for a day or so, until it loses WiFi connectivity again.  Then I will try your recommendation.  However, I am unsure which computer I need to work from.  My MacBook or my wife's Dell laptop.  I guess I'll try the Dell since your recommendation if for a Windows computer.

[sabretooth04]

These settings are for setting up your wireless or wired printers to:

* Stay connected to your router
* Fix printer ‘offline’ status
* Wake from sleep mode
* Speed up wireless printing

While DHCP is convenient, devices such as printers (wired and wireless) should always be assigned a static (fixed) IP address manually to avoid conflicts on your wireless network and MUST be outside the DHCP address range of the router. This is because printers are the only external devices that do not have the ability to automatically interrupt the router for a new DHCP address once the least time expires.  Again, do not have the printers static IP within the DHCP range of the router as this is against Networking 101 rules and will confuse the router.  Make things simple – In the router, set starting DHCP address range 192.168.1.100 (or 192.168.0.100). Ending DHCP address range 192.168.1.150 (or 192.168.0.150).  Set Printer Static IP to 192.168.1.10 (or 192.168.0.10). 

After setting the static IP, the computer(s) must be updated under Printer Properties/Ports to show a Standard TCP/IP port with the printers’ new static IP address.

1. Set a static IP in the printer outside the DHCP range of the router (check your manual).  This Static IP is important as DHCP IP addresses will change upon different power up sequences of your devices.  You always want your printer to come up with the same IP address all the time.  See how to do this here:

http://www.watchingthenet.com/linksys-tip-assign-static-ip-address-to-printer-while-using-dhcp-on-yo...

This is for Linksys routers but can be used for all routers. Verify your DHCP range and change this first if needed.  Then after setting the static IP in the printer, the computer(s) must be updated under Printer Properties/Ports to show a Standard TCP/IP port with the printers IP address. 

To see why this problem exists and how to fix it, watch this video here for Windows.   Scroll down for MAC information.

https://www.youtube.com/watch?v=ZEqvUKxWmq4

How to set a Standard TCP/IP port.  This is important.

a).  Click Start/Devices and Printers. Right click on your HP Printer.  Select Printer Properties.  Select the Ports tab at the top.

b).  Select Add Port. Select Standard TCP/IP Port.  Select New Port.

c).  Follow the Add Port Wizard. Under Printer Name or IP Address, input the Static IP address you just set from the above information.  Example:  168.1.15.  The IP address will be copied under Port Name.  This is OK to leave this alone or you can put in your Printer Model.

d).  Select Next and Finish the Wizard.

If you create a TCP/IP port without a static IP above, you may lose your TCP/IP connection and have the same issue. This is because your network has powered up differently giving you a different DHCP address to the printer that does not match the TCP/IP address above.  This could occur at anytime just like the video shows.

For MAC PCs perform the above Static IP setting in the router and then watch here on how to perform your IP setting for MAC computers.

https://www.youtube.com/watch?v=A5tNFjEBDOw

By performing the above, the printers Embedded Web Server (EWS) will now work all the time by going to your Printers Static IP address in your browser. 

2.  Wireless connection only, turn off the Wired LAN in the printer.

a).  Login to your printers EWS from a web browser using your Static IP in the address bar.

b).  Go to the menu item Network at the top.

c).  On the side menu expand WIRED network settings.

d).  Click on advanced.

e).  Set the Network Interface to off.

 3.  Verify in the printer that 'Auto Off/Sleep/Energy Saving Mode' is disabled and/or the System Mode Time Out is set to zero (0) if your printer supports this. Use the Embedded Web Server (EWS) by going to the printers IP address in your browsers address bar, click Settings Tab/Auto Off, or use the Printer Assistant, Printer Home Page (EWS). Also check your Printer Properties. This feature is automatically disabled when the printer is connected to a computer or mobile device, a network, or a fax line (if supported).  However, you may not find this setting.

4.  If the printer supports and has IPv6 enabled, disable IPv6 in the printer.

5.  Make sure printer is plugged directly into a wall outlet and not into a UPS, power strip or surge protector. This may cause the printer to intermittently drop offline and disconnect.

6.  Make sure your printer and router are at least 5 feet apart from each other.

7.  Check the HP web site for your printer to see if there is a Firmware Upgrade that affects the wireless operation. If yes, update the firmware via USB cable only.  Never wireless.

Additional steps to be taken if you continue to have the problem (if they are posted)…