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HP Recommended
Microsoft Windows 10 (64-bit)

Cant Install Driver for printer, downloaded driver from hp and doesnt run. Clicked con hpsetup.exe and still wont work. Can I get anybody to get access to computer to fix it?

1 REPLY 1
HP Recommended

@Franciscostratt

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

 

To provide you with an accurate solution, I'll need a few more details:

Are you facing this issue after an update?

Do you get any error message?

How is the printer connected?

 

I suggest you Download and run HP Print and Scan Doctor

Install HP Print and Scan Doctor on the computer connected to your printer.

  1. Make sure your printer is turned on and connected to the computer.

  2. Download HP Print and Scan Doctor, and then follow the on-screen prompts to install and open the tool.

  3. On the Welcome screen, click Start to view a list of available printers.

  4. Select your printer in the list, and then click Next.

    If your printer is not listed or a connection problem is detected, click My product is not listed or select your connection type, follow the on-screen instructions, and then click Retry.

    Example of a list of available printers

  5. Click either Fix Printing or Fix Scanning.

    If you are prompted to install the printer software, follow the on-screen instructions. The software can resolve many printer issues.

    Example of a list of available printers

  6. Review the list of test results, and then resolve any issues found.

    • If you see a checkmark, the printer passed the test.

    • If you see a wrench, HP Print and Scan Doctor found an issue and repaired it.

    • If you see an exclamation point, the test failed and required user action, but the step was skipped.

    • If you see an X, follow the on-screen instructions to resolve the issue.

    Example of the results screen with a problem detected

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.