HP Laserjet will not print PDF documents

[Leonard_Marion]

I recently bought this printer but it will not print PDF documents.  Prints everything but.  I have a few days left where I can take it back for a full refund but thought I'd ask the pros here and see if they know what the problem may be before I pack it back up and return to the store.  Seems to me the printer does not recognize the format.

[Copier-Pro]

https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html

Before the return of the machine try this.If all other type of documents print it is not the machine.It will rather be in the application.

Hope this will help.

[Leonard_Marion]

I had a chat with support and they told me that Adobe has a bug in their last update and that is why I cannot print PDF files on the printer.  It must be just related to HP because I could print PDF's on my Canon ink jet printer with no problems.

The solution was to uninstall Adobe PDF Reader DC and install Foxit PDF reader.  I did that and was able to print PDFs on the HP laserjet.  I really prefer Adobe and wondering now if I take the HP back to the store and buy a different brand if I'll have the same problem.

[Copier-Pro · Accepted solution]

I did before install a earlier version of adobe or acrobat with success to this type of problem.Maybe you can try to do this.

[Leonard_Marion]

Hi Copier Pro,

I really do appreciate your help and suggestion.  I will just live with Foxit for now and maybe in a couple months Adobe may have the software fixed.  I have no idea where I could get a copy of an older version of Adobe Reader.  Thank you!