HP M180NW Supply Memory Error right out of the box

[Raiddinn]

Printer M180NW is having Supply Memory Error right out of the box.

I ordered it and plugged it in and that error came up immediately.

Cartridges are installed.  I took them out and put them back in and the error remains.

The screen has 4 squares with ? marks in them and supply memory error.

This has nothing to do with computer/drivers.  I can't get far enough to try to do anything with computers.  I need the device to startup and enter a ready state before anything about my computers matter.

I am not using some non-HP cartridges.  This device is brand new out of the box with only the cartridges that came pre-installed.

[Raiddinn]

We contacted official HP support and they are going to send us new toner cartridges.

[Raiddinn · Accepted solution]

Replacement toner didn't fix it.

We had to replace the whole printer.