• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Locked

‎06-01-2020 03:08 PM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

Hello. I have a HP M252DW color laser printer that is printing too much magental on all color prints. Is there a way to control the output of each toner to balance the prints? I've swapped toner as well to no avail.

1 REPLY 1

‎06-05-2020 09:32 AM

HP Recommended

@Bill285 Welcome to HP Community!

 

I understand that you are getting too much magenta color printouts.

 

Do not worry. I will try to fix the issue.

 

Please let us know are you able to make the photocopy without any issue.

 

Have you tried to replace the magenta toner cartridge?

 

Please refer to the below link to troubleshoot the issue.

 

https://support.hp.com/us-en/product/hp-color-laserjet-pro-m252-series/7089938/document/c04518481

 

Please update the firmware and check.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.