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‎06-01-2020 03:08 PM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

Hello. I have a HP M252DW color laser printer that is printing too much magental on all color prints. Is there a way to control the output of each toner to balance the prints? I've swapped toner as well to no avail.

1 REPLY 1

‎06-05-2020 09:32 AM

HP Recommended

@Bill285 Welcome to HP Community!

 

I understand that you are getting too much magenta color printouts.

 

Do not worry. I will try to fix the issue.

 

Please let us know are you able to make the photocopy without any issue.

 

Have you tried to replace the magenta toner cartridge?

 

Please refer to the below link to troubleshoot the issue.

 

https://support.hp.com/us-en/product/hp-color-laserjet-pro-m252-series/7089938/document/c04518481

 

Please update the firmware and check.

 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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