HP M28W Admin password lost

[JohnyG]

Hi,

Can anyone help me hard factory reset the HP M28W printer? I lost the administrator password and I want to use it in a wifi network.

Thank you.

[TEJ1602 · Accepted solution]

@JohnyG, Welcome to HP Support Community!

The only option left is to perform a full reset and re-initialize the printer. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[JohnyG]

Thank you verry much. This e-mail is just a confirmation of the same solution offered by HP Romania Support Team call center by the phone.

Thank you HP Team!