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‎09-23-2019 10:04 AM - edited ‎09-23-2019 10:55 AM

HP Recommended
Product: HP LJM401
Operating System: Microsoft Windows 7 (64-bit)

I work for a large health organization where we have been using HP printers for a long time. We have got all sorts of printers in our production environment. Recently, we have purchased HP LJ M401 printers and having some IP address issues. We use DHCP to assign an IP to this printer (not a static entry), printer gets the IP. We also give name to this printer and everything is fine UNTIL IP address lease expiry time arrives.....Printer loses its given name, IP lease get DELETED (DHCP logs) and never get renewed. However, printer itself keeps the IP address but I don't see any records of this printer on our DHCP server. I can login to printers web interface using its IP but can not print to it!!! Only way I get this working again, power off the printer and turn it back ON again. Then printer gets new IP and everything fine again until IP lease expires. Anyone has an idea what is going on? Why ONLY this model of printer have this behavior? Thank you

After lease expires, THERE IS NO DHCP REQUEST MESSAGES FROM PRINTER-noticed in Wireshark logs. Only thing that we see on DHCP server is basically removal of IP address.

 

 

 

 

 

5 REPLIES 5

‎09-23-2019 10:13 AM

HP Recommended

Hi,

Have you made sure the latest printer updates are installed for your printer?

https://support.hp.com/us-en/product/hp-laserjet-pro-400-printer-m401-series/5096252/model/5096260/d...



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‎09-23-2019 10:24 AM

HP Recommended

Yes, we are using updated firmware

‎09-23-2019 11:47 AM

HP Recommended

The easiest resolution may be to insert a address reservation in your DHCP. Yes I know that is a pain, but might be a working solution. I know you said that firmware is current, can you post the revision please.

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‎09-23-2019 01:52 PM

HP Recommended

not too sure what do you mean by 'revision'? Are you asking for current firmware details?

‎09-25-2019 03:23 PM

HP Recommended

Static host entry is obviously a admin nightmare...as you mentioned. We want to stay with DHCP----it seems like when IP renewal time comes, printer never makes usual request for an IP address

Firmware Version

MOGAMIXXXN002.1924A.00

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