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‎01-09-2020 10:52 AM

HP Recommended
Product: HP Laserjet M506
Operating System: Microsoft Windows 10 (64-bit)

We have an HP Laserjet M506 purchased new in 02/2018.  Today we started getting:  10.00.01 Supply memory error

 

We have tried swapping cartridges, even a new cartridge with the same results.  Reset to factory settings, etc.

 

Any other solutions?  I've read it could be the chip reader, but cannot find a source to purchase one?  Any suggestions?

1 person had the same question
1 REPLY 1

‎01-09-2020 01:56 PM

HP Recommended

It could just be your toner.  Make sure your auto updates are disabled and your cartridge check along with the dynamic security is off to.  Try a new toner first if a new fails it might be the contacts that read the toner are damaged 

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