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HP M577 MFP hard drive error 99.09.62

HP m577 MFP

I have 2 HP m 577 MFP's at work that are out of warranty.   Trying to use the preboot menu to secure wipe the hard drive and reinstall the firm ware and keept getting the above error 99.09.62.  This started before the devices hard drive was swapped and I am getting an EMMC error when running the diagnostics.  I believe my wipe and reload is failing because I do not have the administrator service pin for the device.  I am wondering if there is a way to wipe the hard drive without it or if there is a generic service pin for this device.  The lists I have found online do not list a pin for this model, I do not belive that anyone would have changed it in our environment, and I am not sure how to proceed as I cannot clear the desk or swap for another without the code unless I can find another blank hard drive. 

 

Additional note:  I found a clean hard drive that I formatted and am still getting the error though I was abel to get the device to find and load thefirmware.  This is further then I got initally.  If there is a way to erase the old drives and start over that would be helpful.  

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HP M577 MFP hard drive error 99.09.62

These units ship with encrypted drives and if you just take a drive from one machine and put it in another one the encryption remains. You need to go into the preboot menu and find the drive utilities in the administrator menu. Then you need to clear and reset the drive password. As for the EMMC error in diagnostics, this unit does not ship with an EMMC drive so you will always get that error and it means nothing.

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HP M577 MFP hard drive error 99.09.62

Have you tried the Erase/Unlock option from the preboot menu and then install the latest firmware?


ALEX-TATS
Printer Engineer for a HP Platinum Partner
I am not a HP employee
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HP M577 MFP hard drive error 99.09.62

I did try this and I do not have the service pin to unlock and reinitalize the hard drive.  Putting in a new, non encrytped drive got me a little farther (I was able to reload the firmware rather then having it fail at 1 percent like i had with the original drive) but pritner fails to complete the boot tests and kicks me back to the preboot menu.  I am pretty sure I need the service pin to be able to work on this any further but I cannot find the service pin online for this device anywhere.  

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HP M577 MFP hard drive error 99.09.62

Then you should clear the disk's password via the preboot menu first.

By the way I am sending you the pin code via a private message.


ALEX-TATS
Printer Engineer for a HP Platinum Partner
I am not a HP employee
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HP M577 MFP hard drive error 99.09.62

Alex pm'd me the code I needed to unlock the drive.  Once i had that I was able to reflash with the newest firmware and both devices are booting again now.  

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HP M577 MFP hard drive error 99.09.62

Hi Alex,

 

I'm having a similar issue. I've tried the password of 05057512 but it won't let me in. I'm trying to get into the administrator part of the printer and it is asking me to sign in. Is there a different password that I should be using?

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