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‎08-08-2019 10:42 AM - edited ‎08-08-2019 10:42 AM

HP Recommended
Product: LaserJet Enterprise M607
Operating System: Microsoft Windows 7 (32-bit)

When I try to print from Word Perfect (ver 11.3) the printer requires tray 1 to manually be fed. This issue only occurs when I try to print from this program. I looked through the printer and Word Perfect settings with no luck.  I would appreciate any help. Thank you!

2 REPLIES 2

‎08-08-2019 11:11 AM

HP Recommended

Sound like your program is asking for a size that is not installed on the printer. When you see this behaviour does it show a prompt for a paper size? 

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‎08-12-2019 09:51 AM

HP Recommended

You are right that the issue was with the program. The printing source was set to manual feed and now that I've changed this setting I am no longer experiencing the issue. Thank you!

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