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‎08-23-2019 07:09 AM

HP Recommended
Product: HP MFP M225dw
Operating System: Microsoft Windows 10 (32-bit)

I have done many things suggested on this board:

 

hard reboot

taken ink cartridge out and unplugged

 

Some times these remedies work, but the problem keeps re-occurring.  Now, nothing seems to work.

1 REPLY 1

‎08-23-2019 07:50 AM

HP Recommended

If the printer cannot fully initialize then there is likely a critical component that is damaged or needs to be replaced.

 

Call it in for warranty repair if you have warranty remaining.

 

If not then contact a local HP repair shop and ask for a quote.

 

Once you have an idea how much it will cost to repair the damage you can decide to proceed, replace the printer or attempt to repair on your own.

 

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

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