HP OFFICEJET PRO 8610 gone on "pause'

[maufin]

I have an HP Office jet pro 8610- It has gone into pause mode, and I cannot change it.  I've looked a the manual - no help.  Closed the computer/printer, etc.  Looked at properties - nothing about "pausing".  Contacted HP helpline - no reply.   I'd love somehelp please.

[A4Apollo]

Hey there! @maufin, Thanks for stopping by the HP Support Forums!

I understand your printer is stuck in pause mode and you have issues getting the printer back to normal mode.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

As you mentioned your printer is stuck in pause mode and you have issues getting the printer back to normal mode.

Please try performing a hard reset on your printer and check if it helps.

In some cases, removing the ink cartridges and resetting the printer can clear the error message.

1.Turn on the printer.

2.Wait until the printer is idle and silent before you continue.

3.Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.

4.Remove the ink cartridges from the printer. 

5. With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

6.Wait at least 60 seconds.

7.Plug the power cord back into the wall outlet.

   note:

HP recommends connecting the printer power cord directly to a wall outlet.

8.Reconnect the power cord to the rear of the printer.

9.Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move. 

10.Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

11.Reinsert the ink cartridges, and then close the ink cartridge access door.

12.If you receive a prompt to print a calibration page, do so. 

13.If you disconnected the USB cable, reconnect it to the rear of the printer.

14.Try to print.
 

Also, try updating the printer firmware and check if it helps.

Link to update the printer firmware.

If the issue still persists try performing a semi-full reset on your printer and check if it helps.

Since the steps to perform semi-full reset is confidential, I will send you the steps in a private message. Please watch your inbox for more information.

If the solution provided worked for you, please mark accepted solution for this post.

I'll keep an eye out for your response.

I hope you have a great day!

Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.

Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!