HP OfficeJet 6600 wifi printer says it is connected but device shows offline.

[hasing77]

Recently ISP sent out new modem.  All other devices connected without problem.  Printer shows connected and new modem info updated on printer but Devices n Printers shows offline so nothing will print.  Ive tried shutting down both printer and computer still nothing works.  How do I get the printer ONLINe?

[sandytechy20 · Accepted solution]

@hasing77p

Welcome to the HP Forums. I would be happy to help you with your HP OfficeJet 6600 Printer. I understand that you are getting printer offline issue and you have already done some preliminary troubleshooting. 

Don't worry though as I have a few steps to determine the issue and find a solution as well.

• Use HP Print and Scan Doctor to check connectivity.
• Set the default printer and unpause printing.
• Reset the printer and check the connection status.
• Make sure the correct port is selected.
• Update the printer firmware.
• Create a manual connection.
• Add a second printer device to Windows.
• Add the printer using HP Printer Assistant.

Click here and refer the document to perform the above steps.

Let me know if that helps.

Cheers.