HP P1102W printer error regarding "wrong cartridge"

[Alafevor]

Hello,

    I have an HP P1102w printer that keeps giving an error message of "User intervention required".  Trouble shooting tells me to resinsert toner cartridge.  This solution has not worked.  I cleaned the contacts and still won't work.  There should be plenty of toner.  Any ideas for curing would be appreciated.

[Jeet_singh]

@Alafevor,

Welcome to HP Support Forums. 🙂 Thanks for reaching out to us on HP Support Forums.

I understand that you have an HP LaserJet Pro P1102W Printer. I read that the printer no longer prints and gives an error message. The printer is set as the default printer and is powered on. You've done a remarkable job performing the steps. Fabulous analysis. Spectacular diagnosis of the issue before posting. Kudos to you for that.

I would like to know the following information to assist you better:

• Did any software changes or updates happen for the printer post which it may have stopped printing?
• Is the printer able to make a copy? If yes then it indicates the printer's hardware is perfectly fine.
• Does the printer print from other devices connected to the same network (if available)?
• What is the exact error message you receive?

Meanwhile, I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

• Disconnect the power cable from the printer while the printer is still ON.
• Disconnect any other cables if connected the printer.
• Press and hold the printer’s power button for 15 seconds.
• The printer should be directly connected to the wall outlet and not to a surge protector.
• Reconnect the power cable to print and the printer should power ON by itself. If the printer doesn’t power ON then please manually power it ON.

If you are facing any issue while using the printer then try using HP Print and Scan Doctor (PSDR). PSDR is an automated tool which can diagnose and resolve printing and scanning problems. Please go to this link: HP Printers - Using HP Print and Scan Doctor (Windows)  to download and run HP PSDR. Once you open the program, select your printer and click on “Fix Printing” to automatically diagnose and fix the issue. 

Please try to print from multiple applications and check if the printer prints fine. If the issue persists then I suggest to uninstall the printer drivers from the root level and then reinstall them. The following steps will help:

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP LaserJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Please click here to download and install the software.
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

For more information, please go through the steps suggested in the support document for - HP Printers - 'User Intervention Required' Error When Printing (Windows)

Hope this answers your question.

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂