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@jjohnm20
Hello,
To solve this problem, I invite you to follow this procedure to reinitialize the printer:
- Turn on the product and look at the control panel display.
- When the display shows the memory counter, press and hold the down arrow until all three lights on the control panel are lit.
- Press the up arrow.
- Press the menu button. The SKIP DISK LOAD message appears on the control panel.
- Press the up arrow until NVRAM INIT is highlighted, then press OK.
The product returns to the Ready state once ended introduction.
Please do not hesitate to contact us in case of need.
Best Regards,
I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful? Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.
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49 errors are most often caused by out of date firmware that results in the printer receiving commands from software that it does not understand. You can test this by removing any network or USB cables and then cycling the power. If the unit starts fine with no cables attached then you most likely do not have an problem that an nvram reset is going resolve long term. You need to go to support.HP.com and download the current firmware and following the instructions, update your printer. You may need to purge all print jobs from the print queues of attached printers before you will be able to upgrade the firmware.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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