10-21-2019 11:20 AM
Halp! I need a guide to resetting the admin-password in my HP PageWide Color MFP 586!
I just bought the printer, which was a returned item, from a dealer, in fact it´s quite new. BUT: Some other customer got it before me for testing and they changed the admin password - so no one knows the password anymore 😞 All other threads and videos that can be found online describe the way to the "secret" service menus with different printers. So can anyone give me a solution to reset passwords for my MFP-model?
Thanks in advance!
10-21-2019 11:25 AM
Try the easy stuff posted here first:
Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.
Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.
10-21-2019 11:33 AM
Need to perform a partial clean from preboot. Check your private messages, I will send the steps.