HP Printer driver stopped working after Win 10 KB2565063 update

[HAL9OOO]

Yesterday all worked fine. Today, after Visual C++ 2010 KB2565063 Win 10 update - printing stopped to work while scanning worked. Printer is accessed via ethernet network.

I've decided to remove printer and add it again - but some error popped up (no chance to quote as now I have changed environment). So decided to remove HP SW by Add&Remove applet and reinstall the SW from original CD (HP installer v.10). From this moment on I have the same result - the printer is detected over network correctly

But at 17% of installation crashes

but when "device installation step is in 17% - critical error message pops up in installer window (no number) saying that this error blocks using the product (???). I'm attaching screenshots in Polish illustrating the problem.

After searching this forum - I've uninstalled all HP stuff like described in the other posts (printui.exe etc.) but it doesn't helped.

Then I've tried to uninstall the KB2565063 update - also no success.

Now I can't install the SW at all - no possibility to use the device.

I feel helpless with sth what worked fine and now is not.

BTW - the device works ok when accessed from my other Win8 computers in home network.

Any ideas? Or I need to reset Windows to fresh configuration?

[ShlomiL · Accepted solution]

Hi,
Please try following below steps to resolve such an error:

**Be aware that if you have other printers installed on your PC, those will need to be reinstalled too once completing these steps.

1. Uninstall the HP Software from your PC.
2. Backup your registry prior making any registry changes:
     https://support.hp.com/in-en/document/c03485724
3. Update your registry using the Reg file below (that will change some printer related policies for your PC):
     https://www.dropbox.com/s/avbv56zdgwv7600/kernel.reg?dl=1
4. Right click the Start menu and select Run.
     Type Services.msc and press OK.
     Locate and stop the Print Spooler service
5. Browse to c:\Windows\System32\spool\drivers.
     Rename W32X86 to W32x86.old
     Rename x64 to x64.old
     Note: if any of these folders fail to rename reboot your PC and then Continue following the steps starting from Step 4...
6. Restart your computer.
7. Reinstall the HP Software and check for any difference

Please let me know the results,
Shlomi

[HAL9OOO]

Thanks Shlomi, fix worked fine.

Br,

HAL9OOO