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‎03-18-2020 05:29 AM

HP Recommended
Product: LaserJet M1136 MFP
Operating System: Microsoft Windows 10 (64-bit)

I have LaserJet M1136 MFP.  Got a new Laptop with Win 10 OS.  When I connected the printer 1st time to the Laptop over USB, it got detected by the WIN 10 OS as "hp smart install usb device" under DVD/CD-ROM Drives.   I have installed the printer driver manually to the PC.  Printer driver is correctly listed now.  But unable to print anything.  WIN 10 gives an error: The printer couldn't print the PDF file.

 

Is there a way that I can  get the printer detected properly to my Laptop & not as DVD/CD Drive ?

2 REPLIES 2

‎03-18-2020 07:40 AM

HP Recommended

I had thought that HP had disabled this feature on most of their printers due to issues like this. At the very least there should be a way to turn off the feature, however if you cannot get connected, updating the firmware might prove challenging.

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‎03-18-2020 08:27 AM - edited ‎03-18-2020 08:39 AM

HP Recommended

My earlier WIN 10 Laptop was all OK.  With new Laptop, this printer is not getting recognised as printer, no Q of attempting any update :-(...

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