HP Pro MFP M225dw authentication type change??

[BobFoery]

I just returned from vacation.  Before I left, I powered-down my HP LaserJet Pro MFP M225dw printer.  Upon returning, the printer will not associate with my router.  The Wireless Network Test Report says that the WPA authentication method on my printer has been changed from the default setting to wpa2-psk.  I did not change the authentication method, and can't seem to be able to change it back.  I tried resetting to factory defaults and clearing the security settings (via the front panel).  Can someone help me with this?  Thank you,

BobFoery 

[Kumar0307]

@BobFoery, Welcome to the HP Support Community!

Since you have already tried restoring the network settings to defaults, and clearing the security settings on the printer, let us try resetting the printer to its factory settings.

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[BobFoery]

Kumar,

I tried the method you indicated (twice) and despite seeing the ‘Permanent Storage Init.’ message each time, the printer seems to have the same behavior.  I cannot connect to my WiFi, and the Wireless Network Test Report still reports wpa2-psk authentication, and tkip+aes encryption.  It's as if the reset is not clearing these settings.

Is there a way to completely reset all printer settings to the out of the box settings?

Thank you,

Bob

[BobFoery]

Kumar,

I have also tried WPS (pushbutton and PIN) connection to my router and neither are working.  I know the router is okay as I just connected another WPS device.  It sounds like the wireless access to this printer is just not working.

Any thoughts would be greatly appreciated.  Thank you,

Bob Foery

[Raj1788]

@BobFoery

Appreciate your time and efforts!

This could be a hardware issue, I would personally suggest you contact our HP Support for further assistance. 

Click here: https://support.hp.com/us-en/contact-hp?openCLC=true

Make sure you select the Country and Region.

Keep me posted on further assistance. Hope that helps! 

Have a great day ahead!