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- HP Community
- Printers
- LaserJet Printing
- HP Support Assistant Keeps DEMANDING a software update that'...

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09-10-2016 11:28 AM
Every once in a while the Support Assistant in the tray gives me two exclamation points ( !! ) and says I have an update for my laser printer. It's the same version I already have. I've had absolutely no problems with the printer but let it update anyway. Now it's telling me a week later that I have ANOTHER update. I checked and the latest update for my printer was back in May 2016.
My big problem is I can't see a way to just dismiss the demand to update. Every time the computer boots up it's still whining to update. Do I have to delete the program to stop this? I love the idea of HP suggesting an update, but not if it won't leave you alone until you do, even if it's needless.
Boy, I'd appreciate a way to dismiss the demand. Anyone know a way to do this
Much thanks,
Alan
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Accepted Solutions
09-21-2016 01:34 PM
Hi -
Have you tried disabling the notifications?
Go to ---> HP Support Assistant - Updates tab - Settings - uncheck the notifications
09-21-2016 01:34 PM
Hi -
Have you tried disabling the notifications?
Go to ---> HP Support Assistant - Updates tab - Settings - uncheck the notifications