HP Tango - Instant Ink Query

[Jackie317]

I have recently bought an HP Tango printer and want to use the 15 page free instant ink service as advertised when I purchased it.  The service is supposedly available in the UK but I can't seem to choose this option during set up.  Can anyone advise why?  If it's not available on the Tango printer, why is this the case?

[Riddle_Decipher]

@Jackie317 Welcome to HP Forums Community!

There's something you should know about the HP Instant Ink account, click here for details or read below:

Where is HP Instant Ink available?

HP Instant Ink is currently available in the United States, Canada, United Kingdom, Germany, France, Spain, Republic of Ireland, Italy, Netherlands, Belgium, Luxembourg, Austria, Portugal, Switzerland, Norway, Sweden, Denmark and Finland. We’re planning on expanding, so keep checking back for updates on when HP Instant Ink will be available in other countries.

There are some regions or locations in the UK that are not eligible for the HP Instant Ink program, these include:

The Channel Islands (Jersey and Guernsey), Alderney, Sark, Herm, and Gibraltar.

If you are within a region supported by the Instant Ink program, please click here for details on how to enroll.

I hope that answers your query,  

If it did, simply select "Accept as solution", to help the community grow, 

And if you wish to thank us for our efforts, click on the thumbs up for kudos.

Have a great day ahead.

[Jackie317]

Thanks for your reply.  I can follow the steps to enrol and am able to access instant ink, I just can't access the option to sign up to the free 15 pages per month option, only the paid options.  I don't live in the Channel Islands and wondered why this was?  The printer was advertised with this service.

I'm really just looking for an explanation as to why this option doesn't seem to be accessible.

Thanks for your help.

[asmita6658]

Hi @Jackie317

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

Let me know. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!