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‎11-14-2019 11:22 AM

HP Recommended
Product: Laser jet pro MFP M477fdw
Operating System: Microsoft Windows 10 (64-bit)

After upgrading to Windows 10 I am no longer able to set to Auto Duplex. the only choice seems to be manual. How do I resolve this? 

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-14-2019 03:14 PM

HP Recommended

Make sure that the duplex feature is set to installed on the printer driver options. On your PC, go to control panel>devices and printers. Right click on your printer icon and select printer properties. Under Device Settings look for installable options and make sure that it shows that the duplex unit is installed.

duplex.jpg

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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2 REPLIES 2

‎11-14-2019 03:14 PM

HP Recommended

Make sure that the duplex feature is set to installed on the printer driver options. On your PC, go to control panel>devices and printers. Right click on your printer icon and select printer properties. Under Device Settings look for installable options and make sure that it shows that the duplex unit is installed.

duplex.jpg

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎11-14-2019 03:20 PM

HP Recommended

Thank You!! 🙂

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