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‎01-23-2020 02:27 PM

HP Recommended
Product: m402
Operating System: Microsoft Windows 10 (64-bit)

I just replace the formatter board (C5F93-60001) on a HP m402 printer and the new board did not update itself with the printer information (ie s/n, pages printed) from the dc controller. What am I missing?

Thanks

1 REPLY 1

‎01-23-2020 10:56 PM

HP Recommended

I do not think that the Pro series products transfer the data, to update the serial number you need to create a PJL files that populates that data.

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