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HP Recommended
m402
Microsoft Windows 10 (64-bit)

I just replace the formatter board (C5F93-60001) on a HP m402 printer and the new board did not update itself with the printer information (ie s/n, pages printed) from the dc controller. What am I missing?

Thanks

1 REPLY 1
HP Recommended

I do not think that the Pro series products transfer the data, to update the serial number you need to create a PJL files that populates that data.

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