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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Does the memory count start on the screen? If so about the only thing you can try would be to perform a cold reset on the printer. Power off the printer, power it on and when the memory count starts, press and hold the cancel button until all the leds on the control panel come on. Then use the arrow keys to scroll till you find "cold reset". Press the checkmark and unit will reboot. If you cannot perform that then likley either the DC controller or the formatter is damaged and aside from buying used parts on Ebay, this printer is a brick.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
HP Recommended
Does the memory count start on the screen? If so about the only thing you can try would be to perform a cold reset on the printer. Power off the printer, power it on and when the memory count starts, press and hold the cancel button until all the leds on the control panel come on. Then use the arrow keys to scroll till you find "cold reset". Press the checkmark and unit will reboot. If you cannot perform that then likley either the DC controller or the formatter is damaged and aside from buying used parts on Ebay, this printer is a brick.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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HP Recommended
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