Hacking/Malware exploit. Printer

[tandy67]

I need to be able to clean my printer. It seems to have an exploit which affects any newly cleaned computer I hook up to it (Windows 8.1 with Bing and Windows 10 - different verstions). 

When things started, I suddenly could not access my scanning ability and the printer started speaking French. I 'went with it' for a while, but it  became apparent that newly formatted computers were repeatedly being hacked nearly immediately after being hooked up over and over, and this has caused other problems as well.

Where/how on earth can I get this reformatted/cleaned please ?

[Alex-TATS]

Hi tandy67,

In order for us to give you specific instructions for this, please give us the correct model of your printer or the product number of it.

Awaiting for more info,

Cheers!

[tandy67]

My Printer is a LaserJet Pro MFP M125nw. Thank you in advance for your help !

[tandy67]

Still awaiting help/a response please ???

[tandy67]

Still need help. Can't reach a live person. Tried live chat, they said they would connect me and never did. I tried the resume/reset button option but it does nothing. It really is only for resetting the electronic aspect it seems, and I have issues beyond this. How can I actually CLEAN my printer or truly reset it in a 'hard' manner please ? I keep marking this as 'new' and that falls off it seems after an hour.

[Valsimot · Accepted solution]

You can restore factory settings or even harder NVRAM initialization to reset your printer

https://www.manualslib.com/manual/1199681/Hp-M125-126.html?page=146

[tandy67]

Hello.

I liked the reply (and sorry this took so long to respond).

However, it still has something wrong with it. Its default should be English, but it is French. I know how to change the language, I just am concerned because it is not properly defaulting ? Any more help please ?