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‎11-27-2019 08:03 AM

HP Recommended
Product: LaserJet M608 Printer
Operating System: Microsoft Windows 10 (32-bit)

Does anyone know how to figure out this log:

My printer is crashing when using a USB for custom fonts. Thanks in advance

<Entry Subsystem="Preboot" SvcCode="49.38.07" Code="4798471" Time="11/26/2019 5:17:56 PM" Timestamp="132192622763270000" Key="47" Hidden="0" RepeatCount="0">
<Payload>
<Item Name="DIAGNOSTICS"><Payload>
<Debug>
<NativeType>CRASH_TYPE_EXCPTN</NativeType>
<Type>Native</Type>
<BootCycle>0x00000000</BootCycle>
<Code>0x80000002</Code>
<Address>0x4005ef2c</Address>
</Debug>
</Payload></Item>
<Item Name="IssueSignature">004938071fd36357b764232860be5da50ab7ed5f</Item>
<Item Name="BootCycle">0000003A</Item>
</Payload>
</Entry>

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-27-2019 11:53 AM

HP Recommended

Thanks, I've updated the firmware. I was just wondering if anyone had any insight in the actual codes inside the log.

Since this seems to be part of a third party solution. I will mark this as resolved.

View solution in original post

2 REPLIES 2

‎11-27-2019 08:35 AM - edited ‎11-27-2019 08:43 AM

HP Recommended

 

A 49 error usually indicates the printer has received data it cannot understand.

 

Disconnect any USB or network cables and cycle the power.  If it comes to ready, update the firmware, purge any print queues and then reattach USB or network cables.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



‎11-27-2019 11:53 AM

HP Recommended

Thanks, I've updated the firmware. I was just wondering if anyone had any insight in the actual codes inside the log.

Since this seems to be part of a third party solution. I will mark this as resolved.

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