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NaplesIT
Level 1
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Message 1 of 3
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Solved!

Help with error code 49.38.07

HP Recommended
LaserJet M608 Printer
Microsoft Windows 10 (32-bit)

Does anyone know how to figure out this log:

My printer is crashing when using a USB for custom fonts. Thanks in advance

<Entry Subsystem="Preboot" SvcCode="49.38.07" Code="4798471" Time="11/26/2019 5:17:56 PM" Timestamp="132192622763270000" Key="47" Hidden="0" RepeatCount="0">
<Payload>
<Item Name="DIAGNOSTICS"><Payload>
<Debug>
<NativeType>CRASH_TYPE_EXCPTN</NativeType>
<Type>Native</Type>
<BootCycle>0x00000000</BootCycle>
<Code>0x80000002</Code>
<Address>0x4005ef2c</Address>
</Debug>
</Payload></Item>
<Item Name="IssueSignature">004938071fd36357b764232860be5da50ab7ed5f</Item>
<Item Name="BootCycle">0000003A</Item>
</Payload>
</Entry>

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Repairatrooper
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HP Recommended

 

A 49 error usually indicates the printer has received data it cannot understand.

 

Disconnect any USB or network cables and cycle the power.  If it comes to ready, update the firmware, purge any print queues and then reattach USB or network cables.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


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NaplesIT
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HP Recommended

Thanks, I've updated the firmware. I was just wondering if anyone had any insight in the actual codes inside the log.

Since this seems to be part of a third party solution. I will mark this as resolved.

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