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- HP Community
- Printers
- LaserJet Printing
- Home screen missing icons, only ones there now are scan to s...

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09-16-2017 06:59 PM
One day all home display screen icons there 2 days later only 2 remain (See above) how do I get all back?
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Accepted Solutions
09-17-2017 09:57 PM
Hi,
The printer offer a shortcut icons feature, some shortcuts were likley got removed by mistake.
Follow the steps shown under 'Create and use shortcuts' below to manage shortcuts for your printer and add them back:
https://support.hp.com/us-en/document/c04971580
Regards,
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
09-17-2017 09:57 PM
Hi,
The printer offer a shortcut icons feature, some shortcuts were likley got removed by mistake.
Follow the steps shown under 'Create and use shortcuts' below to manage shortcuts for your printer and add them back:
https://support.hp.com/us-en/document/c04971580
Regards,
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
11-12-2019 10:47 AM
I have the same issue, only when I attempt to use your solution offered, I do not have the blue lower screen. I simply have a red bar across the bottom that says "Drag icon here to delete shortcut" I have no shortcuts available at all on my desktop other than copy ID card and Send fax now. I cannot even cancel printing from the screen any longer as the "x" icon is now missing as well. I have attempted to uninstall and reinstall the printer multiple times and still to no avail. Is there a way to set it back to factory settings?
11-15-2019 02:28 AM
Hi @Wildekatza
Welcome to the HP Support Community. I'd be happy to assist you with the control panel icons.
To restore the printer to the original factory defaults, try these steps -
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).
2. Touch Printer Maintenance .
3. Touch Restore.
4. Touch Restore Factory Defaults. A message appears stating that the factory defaults will be restored.
5. Touch Restore.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!
Asmita
I am an HP Employee