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‎11-07-2019 10:31 PM

HP Recommended
Product: cp1215
Operating System: Microsoft Windows 10 (64-bit)

Just want to align the printhead on the cp1215 as all the printouts are way out of whack. I used to do this with the HP toolbox which is no longer available. Just want to know how this can be done now? 

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-08-2019 08:59 PM

HP Recommended

Try do a cold reset to see if it helps.

https://h30434.www3.hp.com/t5/Printers-Archive-Read-Only/Cold-Reset-for-Hp-Color-Laser-CP1215/td-p/9...

 

If cold reset is not work try NVRAM.

https://h30434.www3.hp.com/t5/Printers-Archive-Read-Only/Cold-Reset-for-Hp-Color-Laser-CP1215/td-p/9...

 

If it still not work you may need to replace one or two toner cartridge for they are not happy with each other.

But you don't need to threw them away the ones you are replaced put them back one day you'll find they get alone with each other again. 

View solution in original post

5 REPLIES 5

‎11-08-2019 12:56 AM

HP Recommended

If it is networked then you can likely use the embedded web server to access setup of printer through  a web browser. Just type the IP address of the printer into the address bar of your browser. If not networked then you will need to get the toolbox installed, download the install from support.hp.com

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



‎11-08-2019 02:04 PM

HP Recommended

unfortunately it is not networked, just a home printer. I have tried looking for the HP toolbox download on the support page, but I cannot seem to find it. 

‎11-08-2019 08:59 PM

HP Recommended

Try do a cold reset to see if it helps.

https://h30434.www3.hp.com/t5/Printers-Archive-Read-Only/Cold-Reset-for-Hp-Color-Laser-CP1215/td-p/9...

 

If cold reset is not work try NVRAM.

https://h30434.www3.hp.com/t5/Printers-Archive-Read-Only/Cold-Reset-for-Hp-Color-Laser-CP1215/td-p/9...

 

If it still not work you may need to replace one or two toner cartridge for they are not happy with each other.

But you don't need to threw them away the ones you are replaced put them back one day you'll find they get alone with each other again. 

‎11-10-2019 01:25 AM

HP Recommended

Thanks so much. That seemed to have helped out a lot. Not 100% perfect, but pretty close.

‎11-10-2019 01:29 AM

HP Recommended

Great. That really seemed to help out a lot. Not 100% but pretty close. Thanks so much.

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