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- HP Community
- Printers
- LaserJet Printing
- How can a Canadian consumer recycle a single toner cartridge...

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06-10-2019 06:00 AM
How does a Canadian consumer recycle a single toner cartridge for a laser printer? For U.S. consumers: it is simple, just use the prepaid postage label included in the toner box. But Canadian customers are directed to this website page: hp.ca/suppliesrecycle where the only option is to order a "return box", which is huge: 5 cubic feet, enough room for 20 ! cartridges.
I only want to return a single cartridge - how?
06-10-2019 07:07 AM
You should be able to drop them off at a local Staples store or check the recycling Council for your province.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
06-10-2019 12:31 PM
I do not work for HP but the logic I see behind that is to reduce the amount of shipping by encouraging resellers to have bulk return boxes in their location where customer's can drop off their used cartridge when they purchase a new one. Shipping twenty individual cartridges is much less efficient than shipping 20 at once. I can speak for other dealers but when customers buy new cartridges from us we will take the used ones back. Talk to whomever you are buying your cartridges from to see why they do not offer any service like that.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
06-10-2019 01:20 PM
agreed, shipping 20 at once is more cost effective. I take offence when U.S. companies like HP continue to offer convenience to their domestic customers in the U.S. (mailing back single cartridge), but then discontinue that same convenient service that they used to offer also in Canada.
06-11-2019 07:51 AM
Hey, you could quite easily return the single cartridge in the big box. There would be enough room for it in there, and evidently you have one, or how would you know how big it is? I had no idea what one of these "boxes" would be, until I got 6 of these tremedous boxes, and I don't know what to do with them. The website gave no information about the box, but asked how many boxes I wanted. I said "6" because I had 6 cartridges to return, and had no idea what other number to put in.
06-11-2019 05:49 PM
box is 20" x 20" x 24". My guess is that each box would hold approx 15-20 cartridges.
Hopefully someone from HP Canada is reading all of this. They previously had a system that worked fine for Canadian (print mailing label from their website to return a single cartridge). No longer the case, which sucks.