• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
HP Recommended

How does a Canadian consumer recycle a single toner cartridge for a laser printer? For U.S. consumers: it is simple, just use the prepaid postage label included in the toner box. But Canadian customers are directed to this website page:  hp.ca/suppliesrecycle   where the only option is to order a "return box", which is huge: 5 cubic feet, enough room for 20 ! cartridges.

I only want to return a single cartridge - how?

6 REPLIES 6
HP Recommended

You should be able to drop them off at a local Staples store or check the recycling Council for your province.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

HP offers U.S. customers the convenience of returning single cartridge by mail.  Why is the same offer not available in Canada?  Staples is several miles from my home.

HP Recommended

I do not work for HP but the logic I see behind that is to reduce the amount of shipping by encouraging resellers to have bulk return boxes in their location where customer's can drop off their used cartridge when they purchase a new one. Shipping twenty individual cartridges is much less efficient than shipping 20 at once. I can speak for other dealers but when customers buy new cartridges from us we will take the used ones back. Talk to whomever you are buying your cartridges from to see why they do not offer any service like that.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

agreed, shipping 20 at once is more cost effective.  I take offence when U.S. companies like HP continue to offer convenience  to their domestic customers in the U.S. (mailing back single cartridge), but then discontinue that same convenient service that they used to offer also in Canada.

HP Recommended

Hey, you could quite easily return the single cartridge in the big box. There would be enough room for it in there, and evidently you have one, or how would you know how big it is? I had no idea what one of these "boxes" would be, until I got 6 of these tremedous boxes, and I don't know what to do with them. The website gave no information about the box, but asked how many boxes I wanted. I said "6" because I had 6 cartridges to return, and had no idea what other number to put in.

HP Recommended

box is 20" x 20" x 24".  My guess is that each box would hold approx 15-20 cartridges.  
Hopefully someone from HP Canada is reading all of this.  They previously had a system that worked fine for Canadian (print mailing label from their website to return a single cartridge).  No longer the case, which sucks.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.