How do I factory reset my HP Laser Jet M252DW? I'm running into a white screen of death on startup.

[FlyGuyJ]

I am running into a white screen of death on start up of my Laser Jet M252DW. I have tried a hard reset (doesn't work). I have been able to do a firmware update that brought the printer back to life for one print job (now it's white screening again). How can I use my printer again?

[Jerry_57]

Hi @FlyGuyJ,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand that your HP LaserJet M252DW is experiencing a white screen on startup. Performing a factory reset might help resolve the issue. Here's how you can do it:
 

Turn Off the Printer: First, make sure your printer is turned off.
 

Access the Printer’s Service Menu:
 

• Power on the printer by pressing the 'Power' button while simultaneously pressing and holding the 'Cancel' button.
• Continue to hold until the menu appears on the LED display.

Navigate to the Reset Option:
 

• Scroll down to find the "Service" menu.
• Using your printer's navigation buttons, scroll to "Restore Defaults" and select it.

Confirm the Reset: Confirm if prompted. This will restore the printer to its factory settings, which might resolve the issue you are experiencing.

Reboot the Printer: Once the printer is reset, turn it off and on again to see if the issue persists.


I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support

[FlyGuyJ]

Hey Jerry_57

There is only a power button on my M252DW. I have no physical cancel button to hold while the printer is powering on. There is nothing booting on the screen for me to press either. I press the power button and immediately have a white screen. What other solutions might there be?

Thanks