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‎03-10-2021 06:12 AM - edited ‎03-10-2021 06:13 AM

HP Recommended
Product: HP LASERJET PRO MFP M125NW
Operating System: Microsoft Windows 10 (32-bit)

The printer keeps printing  the same job even after clearing the print queue and disconnecting and reconnecting the printer power cable. Will a hard reset fix the problem? If so how is this done?

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1 REPLY 1

‎03-11-2021 12:41 PM

HP Recommended

This error is likely caused by a job stuck in the queue on the computer and resetting the printer won't resolve that. Here are instructions from the Microsoft Community on how to do that: https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware-winpc/how-to-clear-printer-que...

 

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