• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎11-08-2019 03:38 PM

HP Recommended
Product: Laserjet pro mfp M130fn
Operating System: macOS 10.14 Mojave

We accidentally took the image drum out instead of the toner. Is there someone who could email me a photo of how to put it back into my printer? I have watched a video, but it isn't helping me. I have been trying to reinstall it for several hours. PLEASE HELP!

3 REPLIES 3

‎11-11-2019 02:41 PM

HP Recommended

@gailrooney470, Welcome to HP Support Community!

 

I understand you'd want to reseat the imaging drum into the printer. Refer to the User Guide pages 32-44 for help with the toner cartridge and imaging drum replacement.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

TEJ1602
I am an HP Employee

‎11-11-2019 03:42 PM

HP Recommended

Thank you for your suggestion. But, we ended up taking the printer to a repair shop and they installed it for us.

‎11-11-2019 03:55 PM

HP Recommended

@gailrooney470

 

That's great! Happy to hear that.

 

Let me know if you need any further assistance.

TEJ1602
I am an HP Employee

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.