05-12-2017 11:53 AM
I have re-installed the latest driver for my Mac. When printing I don't have any option for the quality.
The" Media & Quality" only allows me to chose the tray and size of paper. It does not show a draft quality option.
Early on during my ownership of this HP product (probably at least 5 years ago) it allowed me a check box for draft quality.
Is it possible that the driver is not compatible with my Mac OSX10.11 El Capitan on my MacBook Air?
05-13-2017 04:27 PM
Hello, @jpMAC– Hope you are well 🙂
Thank you for becoming an HP Forum member. It is a great location to get help from the community, get suggestions and find what has worked for others!
I see that you are trying to change the print quality to “draft” mode. Let’s first try the steps below to try and fix the issue:
- Click the Apple menu icon, and then click “System Preferences”.
- Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”.
- Right-click the blank space in the Printers list, and then click “Reset printing system”.
- Click “Reset” in the confirmation window.
- Enter an administrator username and password, and then click “OK”.
- Wait until the printing system is reset and no devices show in the Printers list
- Restart your computer and then go back to System preferences – Printers and scanners.
- Click the “Add button” (+).
- Find, and then select the name of your printer from the printer list, and then click “Add” to add your printer.
- Click “Print Using...”, and then select the name of your printer (By default “Airprint” would be selected)
Now, try and change the print quality by going to Presets – Paper type/quality. You should get the “Draft” option now.
Those steps should do the trick, let me know the outcome!
Good luck 🙂
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