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HP Recommended
OfficeJet Pro 8720
macOS 10.13 High Sierra

How do I do a factory reset for an OfficeJet Pro 8720.

3 REPLIES 3
HP Recommended

@malt

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

 

If you disable some functions or change some settings and want to change them back, you can restore the printer to the original factory settings.

 

To restore the printer to the original factory settings

 

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).

2. Touch Printer Maintenance.

3. Touch Restore.

4. Touch Restore Settings.

5. Select which function you would like to restore to the original factory settings:

● Copy

● Scan

● Fax

● Photo

● Network

● Web Services

● Printer Setup

Touch Restore.

A message appears stating that the settings will be restored.

 

6. Touch Yes.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

HP Recommended

From the Main Menu screen

Touch the ? on the left, middle section( this is on the black edge of the display frame)

Now touch the back button 4 times ( Quickly)  

 

The display will show Support Menu > 

Navigate from there to enable and disable any settings you wish

HP Recommended

It finally worked!!!!!

Thank you so much.

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