How to make my doc feeder work my

[Traci7]

I have to scan large amount papers and it is frustrating try to do this from the glass one page at a time. My printer/scanner is only about 6 months old. I do not know why it will not scan from the ADF please help

[Betty0610]

@Traci7

Welcome to the HP Support Community.

Are you able to copy from the ADF?

lean the plastic and glass strips inside the document feeder with a soft, lint-free cloth sprayed with glass cleaner.

NOTE: 

Some printers ship with a document feeder cleaning cloth. If you have the cloth, load it into the document feeder and start a scan job to clean the scanner mechanism.

1. Turn the printer off, disconnect the power cord, and remove the battery if your printer has one.

2. Depending on your printer model, open any top cover, document feeder tray, and scan document feeder cover.

3. Remove any debris such as bits of paper or paper clips from inside the document feeder.

4. Spray a soft, lint-free cloth with glass cleaner, then wipe the scanner glass and the white strip on the underside of the document feeder until clean, dry, and streak-free.

      CAUTION: 

   To protect the interior printer parts, do not spray the cleaner directly on or into the printer.

5. Completely close any covers and trays that you opened.

6. Reconnect the power cord, reinstall the battery if necessary, then turn on the printer.

7. Load the original document or photo. Make sure the original document or photo is in good condition and free of tears, creases, folds, staples, or tape.

8. To avoid skewing, adjust the guides on the document feeder to remove any gaps next to the edges of the paper and the guide. The paper stack should slide easily into tray and not bind against the guides.

   Try to scan. 

1. Gather the following materials:

   • A clean, lint-free cloth, or any cloth that does not come apart or leave fibers

   • Distilled, filtered, or bottled water (tap water might damage the printer)

2. Remove the original document from the ADF.

3. Turn off the printer.

4. Disconnect the power cord from the rear of the printer.

5. Open the ADF cover.

6. Find the paper pick rollers and the separator pad inside the ADF.

   Figure : Example of the paper pick rollers and separator pad in a LaserJet printer

   

   Figure : Example of the paper pick rollers and separator pad in a OfficeJet printer

   

7. Lightly dampen a clean, lint-free cloth with filtered or distilled water, then squeeze any excess liquid from the cloth.

8. Use the damp cloth to wipe any residue off the paper pick rollers and the separator pad.

9. Leave the ADF cover open for two minutes to allow the paper pick rollers and separator pad to dry.

10. Close the ADF cover.

11. Reload the original document print side up in the document feeder tray. Gently slide the document into the printer as far as it can go.

12. Slide in the paper width guides until they are snug against the paper.

    Do not push the paper width guides in so far that they bend the paper.

13. Reconnect the power cord to the rear of the printer.

14. Turn on the printer, then try to scan.

Let me know if this helps.

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Thanks!

Have a great day!

[Traci7]

Hi Betty0610 

I have done this but it did not help, it still will not pick the paper up to run it through the ADF. Do you have any other suggestions ??? Please help

[Traci7]

When I put my documents in to feed  all it does is make a clicking noise but will not pick up the pages to feed through.

[asmita6658]

@Traci7

Have you tried making a copy? 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

[Traci7]

Hi Asmita6658,

YEs I can copy but only from the flatbed. I can only scan from the flatbed. The ADF will not feed the documents through.

[asmita6658]

@Traci7

 I'd suggest you Contact HP in your region regarding the service options for your printer.

Have a great day!