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×InformationKnow the Benefits of your HP account
Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here
InformationFix Windows 10 Update IssuesResolve Windows 10 or update issues on HP computer or printer– Click Here
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HP Recommended
I found a possible solution for my second paper jam error.
I would like to ask some details to the member who gave the solution.
I did not find how. Please advise
HP Recommended
Your best option is to create a new post and tag the user by type the @ symbol followed by their screen name which will generate a notice to them with a link to your post. for instance @Jansr should have created a note to you.
Based on the post you likely need to replace the pickup roller which is part number RM1-4426. The rollers are readily available and you should be able to get them from the HP parts store. Youtube will have videos on how to enter secondary service menu to enable you to change the roller.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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