How to remove msg "Cartridge low. Please click here for more information".

[Carol92]

LG Gram laptop shows message  "Cartridge low. Please click here for more information".   

The message hides what I'm looking at, then (eventually) goes away.  Maybe it stays for a given number of minutes?  

The printer display shows low yellow toner, & says it does not yet need be replaced.  I have the cartridge, ready to go.

There must be a way to disable this message.  Have looked a little, have not found it.  

Thanks for looking at this problem.   

[Dragon-Fur · Accepted solution]

@Carol92 

Laser printers work differently from the Inkjet models with which I am familiar.

I can offer the following ideas - "something" might be useful enough that you can extrapolate what you need.

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Settings > Devices > Printers and Scanners 

Right side of window > Print server properties > Tab Advanced

UNCHECK (clear both boxes) for "Show informational notifications..."

OK to save changes and exit menu

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Settings > System > Notifications & actions

Simplest:  Switch Off "Get notifications from apps and other senders"

This pretty much shuts down "notices" that plague you.

NOTE:  Setting does not affect your Security software (which is a good thing).

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Use the Embedded Web Server (EWS) to customize "when" you are notified about supplies.

Your printer EWS - User Guide -

1. Open EWS - Page 96
2. Adjust Supply Settings - See Page 97 - Tab System > Supply Settings

Example is from an Officejet Pro 9025

NOTE:  "Supply Settings" are in a different location than on your printer.

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Supplies > Supply Settings

Set custom settings

Click OK to save changes

EWS_9025_Settings_Supplies_Supply_Settings_1

References

Configure the HP toner-cartridge-protection supply settings using Web Jetadmin

HP Color LaserJet Pro MFP M477 - User Guide

Section

Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows)

Open EWS > Pages 96

Manage options in EWS - starting on  Page 97

See Page 97 - Tab System > Supply Settings

Reference and Resources – Places to find (more) help and learn about your Printer

Clarification of terms and "what the printer can do" (Specifications)

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Color LaserJet Pro MFP M477fdw

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We are a world community of HP enthusiasts dedicated to supporting HP technology.

[Carol92]

That solved the problem!  Had been through the manual, but (if it's there) didn't see it.  

I unchecked the box for "show informational notifications".  

Immediate relief from the pain!

Thanks!!

Carol92

[Dragon-Fur]

@Carol92 

Excellent.

Love a simple solution.  Smiling.

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.